Refund & Cancellation Policy

We strive for complete client satisfaction. Our transparent refund and cancellation policy ensures fair treatment for both our clients and our team.

1. Cancellation Policy

You may cancel your project at any time by contacting our support team. The cancellation terms are as follows:

  • Before work commencement: Full refund of any payments made
  • After work commencement but before 50% completion: 50% refund of total project cost
  • After 50% completion: No refund, but we will deliver completed work
  • After delivery of final work: No cancellation possible
Note:

Project completion percentage is determined by our project management system and team assessment.

2. Refund Policy

We offer refunds under the following circumstances:

  • Service not rendered: Full refund if we fail to deliver the agreed service
  • Quality issues: Partial or full refund if delivered work doesn't meet quality standards outlined in the agreement
  • Missed deadlines: Partial refund for significant delays not caused by client
  • Duplicate payment: Full refund of duplicate payments
Non-refundable Situations:

No refunds will be provided for change of mind, dissatisfaction with subjective elements, or if the client provides incorrect information that affects project execution.

3. Refund Process

Our refund process is designed to be simple and transparent:

Submit Request

Fill out the refund request form with details

Review

We review your request within 2 business days

Processing

Refund processed within 5-7 business days

Processing Time:

Refunds are typically processed within 7-10 business days after approval. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

4. Special Circumstances

Certain situations require special consideration:

  • Emergency situations: We may offer full or partial refunds in cases of documented emergencies
  • Service unavailability: Full refund if we cannot provide the service as promised
  • Technical issues: Partial refund for significant technical problems on our end
Documentation Required:

For emergency situations, appropriate documentation may be required to process special consideration requests.

5. Partial Refunds

In some cases, partial refunds may be issued:

  • When only part of the service has been rendered
  • When quality issues affect only certain aspects of the deliverable
  • When delays have occurred but some work has been completed
Calculation:

Partial refunds are calculated based on the percentage of work completed and the nature of the issue.

Refund & Cancellation FAQs

Common questions about our policies

Refunds are typically processed within 7-10 business days after approval. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Yes, you can cancel after work has started. If less than 50% of the work is completed, you'll receive a 50% refund. If more than 50% is completed, no refund will be issued but you will receive all work completed to that point.
We offer free revisions to ensure your satisfaction. If after revisions you're still not satisfied, we may offer a partial or full refund depending on the circumstances and the terms of our agreement.
Consultation fees and urgent processing fees are typically non-refundable. Some specialized services may have different refund terms which will be clearly communicated before payment.
Refunds are issued to the original payment method. If this isn't possible, we may offer alternative methods such as bank transfer or credit to your account for future services.

6. Contact Information

For refund and cancellation requests, please contact:

  • Email: support@trimplin.com with subject "Refund Request"
  • Phone: +1 (555) 123-REFUND
  • Hours: Monday-Friday, 9:00 AM - 6:00 PM (EST)
Need Help?

Our support team is available to assist with any questions about our refund and cancellation policy.